This topic is current for me as a consulting assignment to a multi-national company here in Kuala Lumpur, Malaysia, but the outplacement services covered here, are equally as relevant just about anywhere around.
Essentially outplacement happens any company has determined a desire to retrench a connected with employees, but rather than merely terminate their employment, with minimum redundancy payment as required by law, they recognise a certain responsibility towards those who will forfeit their jobs.
There are of course, many reasons for jobs becoming redundant (and in all of the jurisdictions, the law necessitates that it is jobs which have been being lost) with the resulting retrenchment of the job holders, if they cannot be redeployed within the boss. The company I am now working with on an outplacement assignment has sold one of its divisions to another company, along with the buyer does not want the employees.
In my view, and that of many HR pros, unless you have experienced retrenchment yourself, you can not truly effective as a counsellor to item just been told they are losing their job. An old colleague once compared it to childbirth! She commented that unless you've given birth, you cannot possibly empathise! While somewhat extreme, I end up being agree outplacement advice :-) The whole consultants involved in outplacement (me included) have all been retrenched at some time and have a psychology or counselling qualification.
In some cases, your former company will pay to make a change and use the firm of your choice, providing pricey . is the same. Contact the human resources department, let them know you're unhappy with the agency, and that you'd like to find a get rid of.
If the company won't allow to get a swap, see if they'll contact the designated firm as part of your behalf, indicating actually are displeased. If enough individuals are dissatisfied with the service and make your former employer aware of it, that can be an impetus to allow them to contract with another agency. You won't know if essential to try.
As a last resort, you may opt to take up the tab for outplacement services your self. It'll be money well spent if at the same time you find doable more quickly.